Troubleshooting

Any issue with our product? Here are the steps to resolve it.

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.
Why are my YouTube videos not playing?

Following the safeguarding guidelines, the school restricts YouTube content to restricted mode, meaning that some videos are unavailable.   Staff can get around these by logging on to their school Google account, using the instructions below:Log onto school Google account. Goto the portal and c...

Workstations

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.