Troubleshooting

Any issue with our product? Here are the steps to resolve it.

I created a ticket, when can I expect an answer?

Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.
Why are my YouTube videos not playing?

Following the safeguarding guidelines, the school restricts YouTube content to restricted mode, meaning that some videos are unavailable.   Staff can get around these by logging on to their school Google account, using the instructions below:Log onto school Google account. Goto the portal and c...

Workstations

I created a ticket, when can I expect an answer?

Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.